Accessibility statement for the Help for early years providers service

This accessibility statement applies to the Help for early years providers service.

This website is run by the Department for Education (DfE). We want as many people as possible to be able to use this website. For example, that means you will be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader (including the most recent versions of JAWS and NVDA)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • screen readers on menu
  • zooming and scaling is disabled on content pages and needs to be fixed
  • audio description of visual information

We have yet to test:

  • voice recognition
  • with real users who have accessibility issues to make sure that our service meets their needs

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the

Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us:

Technical information about this website’s accessibility

The Department for Education (DfE) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non Accessible Content

The content listed below is non-accessible for the following reasons:

  • screen readers on menu
  • zooming and scaling is disabled on content pages and needs to be fixed
  • audio description of visual information

We have yet to test:

  • voice recognition
  • with real users who have accessibility issues to make sure that our service meets their needs

Non Compliance with the accessibility regulations

We are investigating the audio description of visual information within videos.

We have yet to test:

  • voice recognition
  • with real users who have accessibility issues to make sure that our service meets their needs

We intend to address the above issues by the end of December 2021.

Preparation of this accessibility statement

This statement was prepared on 27 September 2021. It was last reviewed on 27 September 2021.

This website was last tested on 7 June 2021. The test was carried out by the Help for early years providers team.

Our approach was to test all pages.